Warranty and Extended Protection

• Do Carepod Humidifiers come with a warranty?

  Yes, Carepod is covered by a one-year Manufacturer’s Warranty, which covers its main body and components, including its water tank, silicone seal, airguard cover, inner lid cover, and power cord. The white oscillating wand is covered by a two-year Manufacturer’s Warranty.

• What does this Manufacturer's warranty cover?

  Our regular one-year Manufacturer’s Warranty covers any defects in material or workmanship under normal use during the Warranty Period. This includes but is not limited to the Carepod's main unit and its components – print circuit board, body and other accessories such as the water tank, silicone...

• How long is the warranty period of my Carepod?

  The Manufacturer’s Warranty period begins on the date of delivery of your product. However, you can purchase an Extended Warranty of up to three years with our XCover Protection Plan. Please note that this plan is currently only available for USA and Canada products.

• How do I claim my product under warranty?

  Claiming your product under warranty is easy and straightforward – simply visit this link to get started.

• How do I check the status of my Warranty Claim?

  Please reach out to our customer support team. Please include your Order or RMA number.

• How do I register my Carepod for warranty?

  It is no longer a requirement to register your Carepod products.  However, we will be needing a proof of purchase before accepting a return/refund claim.